Policies, Terms & Conditions and Refund Policy
Terms & Conditions – Test You Intensive (Doncaster, South Yorkshire)
Last Updated: [27/11/25]
1. Who We Are
This website is operated by Test You Intensive, a sole trader driving tuition business based in Doncaster, South Yorkshire (“we”, “us”, “our”). By using this website or booking any course or lesson with us, you agree to these Terms & Conditions. Our contact details are: Email: info@testyouintensive.co.uk | Phone: 07983 517 569.
2. Our Services
We provide driving lesson packages, including intensive courses, block-booked lessons, and individual lessons, delivered by approved driving instructors. We also offer an optional “Book My Test For Me!” service.
Lesson packages provide access to driving tuition and the allocation of learner enquiries to instructors based on location and availability. Full details of each service are listed on the relevant product pages.
3. Website Use
You agree to use this website lawfully and for genuine enquiries or purchases only. You must not misuse the website, attempt unauthorised access, interfere with its operation, or copy or reproduce content without permission.
We reserve the right to suspend or restrict access to the website at any time for maintenance, security, or misuse.
4. Prices, Payments & Bookings
All prices are displayed in GBP (£). Full payment is required at the time of purchase. A booking is only confirmed once payment has been successfully received and a confirmation email has been issued.
Your purchase includes the lesson hours specified, professional tuition, use of the instructor’s vehicle (where applicable), lesson planning, and instructor support. The optional “Book My Test For Me!” service is charged separately and is subject to specific refund rules outlined below.
5. Instructor Allocation & Lesson Scheduling
After purchasing a lesson package, learners are matched with an available instructor based on postcode coverage and instructor availability. While we aim to allocate instructors promptly, allocation times may vary depending on location and demand.
Lesson dates and times are arranged directly between the learner and the allocated instructor. We cannot guarantee specific instructors, lesson times, or start dates.
Learners must hold a valid provisional (or full, where applicable) UK driving licence, be medically fit to drive, and attend lessons on time. Lessons missed, cancelled late, or abandoned due to unfitness to drive (including alcohol, drugs, or medication affecting driving ability) may be treated as taken and become non-refundable.
6. Intensive Courses & Block Lessons
Intensive courses involve a higher concentration of lessons over a shorter period, while block bookings offer greater flexibility over a longer timeframe. Progress and completion times vary depending on the learner’s starting ability, attendance, and instructor availability.
We do not guarantee completion within a specific timeframe or readiness for a driving test.
7. “Book My Test For Me!” Add-On
This optional paid service involves us searching for available DVSA driving test appointments, booking a suitable test slot in the learner’s name, and managing scheduling communication.
We cannot guarantee specific test dates, times, or test centres, as availability is controlled entirely by the DVSA. This service fee is largely non-refundable once work has commenced.
8. Cancellations, Rescheduling & Refunds
Refunds are assessed fairly based on:
Lesson hours already delivered
Remaining unused hours
Reasonable administrative costs
Any non-refundable services already carried out (including the test-booking service)
If we cancel lessons and cannot reasonably offer a suitable alternative instructor or arrangement, unused lesson hours will be refunded on a pro-rata basis. Full refund details are outlined in our Refund & Cancellation Policy.
9. Behaviour & Safety
Learners must behave respectfully and follow instructor guidance at all times. We reserve the right to immediately terminate lessons or services without refund if behaviour is unsafe, abusive, aggressive, or puts people or property at risk.
10. Test Outcomes
While we aim to prepare learners to a high standard, we cannot guarantee a driving test pass. We are not responsible for DVSA examiner decisions, test cancellations, test delays, or changes to test availability.
11. Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence. We are not liable for indirect or consequential losses, including but not limited to lost earnings, travel costs, accommodation costs, or missed test fees.
Our total liability for any claim relating to a booking shall not exceed the total amount paid for the relevant lesson package or service.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The version displayed on the website at the time of purchase will apply. Significant changes will be highlighted on the website.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Refund & Cancellation Policy (Including Test Booking Add-On Terms)
Test You Intensive – Doncaster, South Yorkshire
Last Updated: [27/11/25]
1. General Principles
We aim to handle cancellations and refunds fairly and transparently. Refund eligibility depends on the type of product or service purchased.
Some services involve upfront and ongoing costs, including marketing, system usage, and lead generation. Where funds are allocated immediately to these services, refunds may not be available.
Nothing in this policy affects your statutory rights under UK consumer law.
2. Memberships & Lead-Based Packages (Important)
Test You Intensive memberships and lead-based packages provide access to our national system, including the allocation of learner enquiries and driving lesson leads.
Once a membership or lead-based package is activated, it is non-refundable.
This is because:
Funds are immediately allocated to marketing activity
Lead generation and system costs are incurred regardless of whether leads are ultimately converted
Access to the platform and routing system is provided from activation
If you choose to cancel your membership at any time:
Your membership will end at the end of the current billing period (if applicable)
No refunds will be issued for any unused time, credits, or perceived lead value
3. Cancelling or Rescheduling Individual Lessons (Learner-Initiated)
If you need to cancel or reschedule an individual lesson, reasonable notice must be given directly to the instructor.
With sufficient notice, lessons may be rescheduled without loss
Late cancellations, non-attendance, or failure to attend lessons may result in the lesson being treated as used and becoming non-refundable
Exact notice requirements may vary by instructor and will be communicated directly.
4. Cancelling a Lesson Package or Block Booking (Learner-Initiated)
If you cancel a lesson package or block booking (excluding memberships), refunds are calculated fairly as follows:
Total amount paid
Minus the value of lesson hours already delivered
Minus any reasonable administrative fees
Minus any non-refundable service elements (including test-booking services, if purchased)
The remaining balance, if any, will be refunded.
5. If We Cancel or Cannot Continue Lessons
If lessons are cancelled by us due to instructor illness, emergencies, vehicle issues, adverse weather, or operational reasons, we will provide reasonable notice and attempt to reschedule.
If suitable alternatives cannot be offered, unused lesson hours will be refunded on a pro-rata basis. You will not lose money due to cancellations caused by us.
6. “Book My Test For Me!” Add-On – Refund Rules
The “Book My Test For Me!” add-on is an optional paid service (currently £200) involving searching for DVSA test dates, booking tests, monitoring cancellations, and managing communication.
Because this is a service-based add-on:
The fee is mostly non-refundable once work has begun
A maximum refund of £50 may be issued only where minimal work has been carried out and both parties agree it is fair
The remaining £150 is a non-refundable service and administrative fee
Any DVSA test fee refunds are governed strictly by DVSA rules and are separate from this policy.
7. How Pro-Rata Refunds Are Calculated (Where Applicable)
Where refunds apply, they are calculated as:
Total amount paid
Minus lesson hours already used
Minus reasonable admin or cancellation fees
Minus any non-refundable service fees
This ensures you pay only for services already provided.
8. Exceptional Circumstances
We understand that exceptional circumstances can occur, such as serious illness or bereavement. In these cases, we may offer discretionary options such as lesson credits or extended rescheduling.
Any flexibility offered is discretionary, assessed case by case, and must be agreed in writing.
9. Refund Method & Timescales
Approved refunds are issued to the original payment method used at checkout. Processing times may vary, but refunds are typically completed within 5–10 working days, subject to bank or payment provider processing times.
10. Contact for Cancellations & Refund Queries
To discuss cancellations or refunds, please contact:
Email: info@testyouintensive.co.uk
Phone: 07983 517 569
11. Statutory Rights
Nothing in this policy limits or removes your rights under UK consumer law. These Terms & Conditions and this Refund Policy operate alongside your statutory protections.
Privacy Policy – Test You Intensive
Doncaster, South Yorkshire
Last Updated: [27/11/25]
1. Introduction
This Privacy Policy explains how Test You Intensive (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, submit an enquiry, book driving lessons or courses, or communicate with us by phone, email, or social media. We are committed to handling your information lawfully, fairly, and securely in accordance with UK GDPR and the Data Protection Act 2018.
2. Data Controller
The data controller is Test You Intensive, operating as a sole trader in Doncaster, South Yorkshire. You can contact us at: Email: info@testyouintensive.co.uk | Phone: 07983 517 569. Once available, the ICO registration number and full registered business address will be added.
3. Personal Data We Collect
We may collect the following categories of data: Identity & Contact Data (name, phone number, email address, driving licence details if required, and address information where relevant); Booking & Lesson Data (preferred lesson dates, course type, location, schedule availability, notes relevant to your driving progress, and your test-booking preferences where applicable); Payment Data (payment confirmations and transaction IDs via secure third-party processors — we do not store full card details); Technical Data (IP address, browser type, device type, operating system, and website usage information collected through cookies and analytics tools); Communication Data (messages sent through contact forms, emails, phone call notes, and any social media communication).
4. How We Use Your Data
We use your data for the following purposes: To process enquiries, bookings, payments, and lesson scheduling (lawful basis: contract); To deliver driving instruction, track progress, arrange lessons, communicate updates, and manage your driving course (contract and legitimate interests); To process payments, receipts, and financial records for accounting and tax obligations (legal obligation); To improve website functionality, user experience, and marketing effectiveness (legitimate interests and consent, depending on the cookie type); To send occasional updates, offers, or service information if you have opted in (consent; you may opt out at any time); To maintain records, handle complaints, and ensure safety and service quality (legitimate interests).
5. How Long We Keep Your Data
We retain personal data only as long as necessary for the purposes above. Booking and lesson-related data may be stored for a reasonable period after your lessons end for record-keeping, legal compliance, and service history. Communication records may be retained for quality, reference, or regulatory reasons. Payment and accounting data may need to be kept for a legally required retention period (typically up to six years). When data is no longer needed, it is securely deleted or anonymised.
6. Who We Share Your Data With
We do not sell your data. We may share your data with trusted third parties, including: Payment processors (for secure checkout and transaction handling); Website and hosting providers (for secure site operation and storage); Email service providers and communication tools; Analytics or tracking services (e.g., Google Analytics, if enabled); Regulatory bodies or authorities where legally required. Third parties are required to handle your data securely and lawfully.
7. International Transfers
Some service providers may process or store data outside the UK/EEA (for example, in the US). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or providers participating in recognised data-transfer frameworks.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data: The right to access the information we hold about you; The right to request correction of inaccurate or incomplete data; The right to request deletion of your data in certain circumstances; The right to request restriction of processing; The right to object to certain types of processing, such as direct marketing; The right to request a copy of your data in a machine-readable format (data portability). To exercise any of these rights, please contact us at info@testyouintensive.co.uk
9. Cookies and Tracking Technologies
We use cookies to operate the website, enhance your browsing experience, and understand how visitors use the site. Essential cookies are required for the website and checkout to function. Analytics or performance cookies help us understand visitor behaviour and improve performance. Marketing cookies (if used in future) will require consent. For full details, see our Cookie Policy.
10. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or loss. However, no online system or transmission can be guaranteed 100% secure. We continually review and improve our security practices.
11. Links to External Websites
Our website may include links to third-party websites such as social media platforms or external resources. These websites have their own privacy policies, and we are not responsible for their content or data handling practices.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, website features, or legal requirements. The most recent version will always appear on this page.
13. Contact Us
For any questions about this Privacy Policy, to exercise your data rights, or to request information, contact us at: Email: info@testyouintensive.co.uk | Phone: 07983 517 569 | Doncaster, South Yorkshire.
Cookie Policy – Test You Intensive
Doncaster, South Yorkshire
Last Updated: [27/11/25]
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help the site function properly, remember your preferences, and allow us to understand how visitors use the website. Some cookies are essential for basic features such as navigation and checkout, while others help improve performance or support marketing.
2. How We Use Cookies
We use cookies to operate our website effectively, enhance user experience, and monitor website performance. Cookies may be used to: Keep the website secure; Enable essential functions such as the shopping basket and checkout; Remember your preferences or login states; Understand how visitors interact with the site; Improve website reliability, speed, and functionality; Support analytics tools that track performance. Cookies used on our site fall into the following categories: Strictly Necessary Cookies, which are required for the website to function; Preference Cookies, which remember settings such as location; Analytics/Performance Cookies, which help us understand visitor behaviour; Marketing Cookies (if used in future), which support advertising or retargeting.
3. Third-Party Cookies
Some cookies are placed by third-party services integrated into our website. These may include: Google services (such as Google Analytics or Site Kit); Social media platforms (e.g., Facebook links or embedded content); Payment processors or security tools. These providers may place their own cookies on your device when their functionality is used on our site. Each provider has its own privacy and cookie policies, and we recommend reviewing them if you want more information.
4. Managing Cookies
When you first visit our website, you may see a cookie banner that allows you to accept or reject non-essential cookies. You can change or withdraw your consent at any time. You can also manage or delete cookies through your browser settings. Disabling certain cookies, especially strictly necessary ones, may affect site performance and prevent some features (including checkout or forms) from working properly.
5. Types of Cookies We May Use
Strictly Necessary Cookies: These are essential for core functionality such as security, session control, checkout, and navigation. They cannot be disabled through the cookie banner. Preference Cookies: These store your choices such as region, language, or saved settings. Analytics Cookies: These help us measure traffic, see which pages users visit, and improve how the site works. They may include anonymised visitor tracking via tools like Google Analytics. Marketing Cookies: If used, these support advertising, remarketing, or tracking visitor engagement across websites. These cookies require consent before use.
6. Updates to This Cookie Policy
We may update this Cookie Policy from time to time as our website, tools, or cookie usage changes. The updated version will always be available on this page. If required, we will request your consent again when cookies change in a significant way.
7. Contact Us
If you have questions about this Cookie Policy or how we use cookies, contact us at: Email: info@testyouintensive.co.uk | Phone: 07983 517 569 | Doncaster, South Yorkshire.
- Professional driving lessons & intensive driving courses across Doncaster
Learn to Drive with Confidence
Ready to get on the road and pass your test with ease? I am one of your trusted local driving instructors in Doncaster, offering professional, patient tuition for learners of all levels. Whether you’re a complete beginner, switching to Manual, or looking for refresher lessons, I will guide you every step of the way.
I’m a DVSA-approved driving instructor with years of experience teaching across Doncaster and South Yorkshire – from the town centre to Armthorpe, Bessacarr, Rossington and beyond. My lessons focus on building genuine road confidence and real-world driving skills, not just test-passing techniques.